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Utility says contractor flushing caused iron-stained water in Rivers Crossing; crews flushed supply overnight
Summary
The utility reported contractor flushing of a newly installed main in Rivers Crossing stirred iron deposits into customer lines; staff posted notices, performed systematic flushing through the subdivision, and believe the issue is now resolved.
The Waukesha Water Utility reported that contractor flushing tied to a new water-main installation in the Rivers Crossing subdivision stirred iron in customers’ pipes and produced discolored water, prompting complaints and a utility response.
Courtney (staff presenter, speaker S2) said the contractor’s flushing "stirred up some iron in some of the pipes out there," and that the utility posted notices on social media and placed signs in the neighborhood to warn residents. She said a staff member named Gus performed systematic flushing of the subdivision until approximately 8–9 p.m. to clear the discoloration and that staff believe the flushing resolved the problem.
Courtney said the utility received at least one formal claim and multiple complaints that morning; she also noted staff had responded quickly to customers and emphasized the crew’s effort to restore clear water. The commission thanked operations staff for their work and asked questions about causes and future prevention.
No health advisory or boil-water notice was reported in the transcript; staff presented the incident as an operational/quality issue tied to construction activity and said they will continue monitoring affected areas.
