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Resident urges review after county health‑plan services charged to deductible rather than $25 copay
Summary
Becca Sackett, a Kingsley resident and spouse of a county employee, asked Woodbury County to review whether physical therapy and chiropractic services are being administered as presented to the board and to make full plan documents available after she says services are being applied to the deductible instead of a $25 in‑network copay.
A Kingsley resident urged the Woodbury County Board of Supervisors on Tuesday to investigate discrepancies between how employee health benefits were presented at plan selection and how they are being administered.
"Physical therapy and chiropractor care are being applied to the deductible first with co‑insurance after," Becca Sackett said during public comment, summarizing her experience after multiple conversations with Human Resources and Wellmark. Sackett said both services were presented to employees in November as having a $25 in‑network copay; she said that is not what she is now being charged.
Sackett told the board she requested the full plan document (not just the summary of benefits) to verify coverage, was directed between Wellmark and HR without receiving the plan text, and had not received the full plan document as of the meeting. She asked the board for an immediate review comparing plan implementation to what was presented, public access to full plan documents, and placement of the item on a future agenda if discrepancies are confirmed.
"Without access to the full plan, it is extremely difficult for employees and their families to verify benefits or advocate for themselves," she said, asking for transparency and corrective action if the plan is not being administered as approved.
Chair acknowledged the comment and said staff had reached out to Wellmark previously and would follow up; the board directed staff to review the issue and return with information and documentation.
The board did not take immediate action beyond directing staff follow‑up; Sackett asked the board to place the matter on a future agenda if staff reviews show the plan is not being administered as presented in November.
