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Council hears water-meter access, billing glitch and line-size issues; town to clarify standard installations
Summary
Councilmembers reported towed vehicles blocking access to a private line, planned curb-stop replacement, continuing meter repairs, a billing glitch the clerk is addressing with vendor Black Mountain, and a townwide clarification that 3/4-inch service lines are the municipal standard.
Councilmember Heather Schoning reported updates on water and sewer work during the Aug. 13 meeting, detailing operational and billing problems the town is addressing.
Schoning said vehicles at property owned by Haygood were towed while crews attempt to locate a private water line, and that a new curb stop will be installed at the property known as Lazy Pants. Public Works Director Steve Eller is repairing leaks on meters, and Schoning emphasized that the town standard for service lines is 3/4 inch while some residents have installed 1-inch lines; the council agreed this will be clarified during future meter installations.
Town Clerk/Treasurer Kelsey Crabtree told the council there was a billing glitch affecting water bills; she said she is working with vendor Black Mountain on a solution, including methods for estimating readings when winter weather prevents access. The clerk also reported the town will send notices to residents who block access to meters, reminding them of the town's right of access and the schedule for required readings.
The council did not adopt new ordinance language at the meeting; the discussion recorded operational fixes and next steps for meter replacements, leak repairs and improved billing procedures.
