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Administration presents USI insurance contract and selects Innovative Work Health Solutions for city medical services, citing cost and experience

Finance and Economic Development Committee, Wilmington City · June 8, 2026
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Summary

Risk Manager James Robb said USI Insurance Services LLC—city broker for 13 years—was the only respondent to a request for quotes for property and casualty brokerage; HR Director Clara DeMadias said Innovative Work Health Solutions was selected for practitioner services after bids, saving about $20,000 annually over two years.

The committee heard two administration presentations on city service agreements on June 8.

James Robb, the city’s risk manager, presented Ordinance 26-016 to authorize an agreement with USI Insurance Services LLC for property and casualty insurance brokerage services in fiscal year 2027 with three optional extensions. "USI has been the insurance broker for the city for 13 years and has served the city well," Robb said, adding that the vendor was chosen after a request for quotes to three brokers in which only USI submitted a quote.

Separately, Clara DeMadias, the city's HR director, presented Ordinance 26-038 to authorize physician/medical practitioner services with Innovative Work Health Solutions LLC. DeMadias said the RFP returned three bids but one was rescinded and that the selected bid is the lowest cost, saving the city about $20,000 a year for the next two years under a two‑year agreement with a one‑year extension option. She told the committee the administration has worked with Innovative previously and expects the vendor to meet the city's needs.

Council members asked whether the contracts produced immediate savings and whether the new arrangements preserve service levels; Robb and DeMadias emphasized vendor experience and that cost is one of several procurement considerations. Both ordinances were placed on the June 18 agenda for full council consideration.