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Sherburn adopts monthly $2 e-billing discount to encourage online payments
Summary
Council approved a monthly $2 discount for residents who sign up for electronic billing, favoring it over a one-time or annual $10 discount as a way to reduce staff time and encourage online payments.
City staff presented three incentive options to encourage e-billing enrollment: a one-time $10 discount, a monthly $2 discount (estimated $24 per year), or an annual $10 discount. Staff recommended option two, saying a monthly $2 discount would better incentivize online payments and reduce staff time spent processing paper bills.
A council member moved to adopt the monthly $2 discount for customers who sign up for e-billing; the motion was seconded and carried by voice vote. Council asked staff to implement the change and to include it in future communications to residents.
The council recorded the adopted policy change but did not provide an immediate fiscal analysis beyond the staff recommendation that administrative savings could offset the program cost over time.
