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Town clerk reports Itron meter‑reading software corruption; council asks clerk to confirm reinstall terms
Summary
Town clerk Madi Smith told the council the Itron meter‑reading software became corrupted and Itron quoted $442/hour for recovery and reinstallation; the council asked the clerk to confirm whether a second reinstall will be charged and to proceed with a temporary installation if warranty work on the new computer is needed.
Town clerk Madi Smith told the Cornish Town Council on June 3 that the town's meter‑reading software from Itron had become corrupted and the vendor could not recover the town's copy of the data. Itron informed staff that data migration and recovery are not included in the town's annual subscription and quoted $442 per hour for reinstalling the software, an effort the vendor estimated could take one to two hours.
Mayor Matt Leak asked Smith to prepare shut‑off letters for past‑due accounts (except one with a payment plan) and to confirm with Itron whether the vendor would waive a second reinstall charge if the town needs to reinstall the software on a replacement computer after warranty work. The council directed Smith to proceed with installing the software on the old computer temporarily if Itron will not charge twice, and to return the new computer to Microsoft for warranty repair of a display issue in the meantime.
The minutes record no further technical details such as which meter data (time range or unread cycles) may have been lost or whether any residents were affected; the council asked the clerk to follow up with Itron and report back at a future meeting.
