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City manager recommends Sangoma subscription for phone upgrade; council to weigh options Monday
Summary
Staff presented two vendor proposals (Cirrus and Sangoma) for the city phone-system upgrade. Staff favored Sangoma’s subscription model for voicemail transcription and desktop integration but said the exact monthly subscription amount was not specified in the transcript; council asked staff to finalize terms for the Monday agenda.
City staff recommended moving forward with a subscription‑based phone system (Sangoma) rather than a capital purchase (Cirrus) and asked the council for consensus to direct staff to finalize contract terms and return for approval.
CEO Emily Wood told council the city solicited three quotes but ultimately received two firm proposals. Cirrus proposed a capital upgrade that would require purchasing new phones (packet figures listed a one‑time technology upgrade cost of $8,300 and current monthly carrier charges of $538). Sangoma proposed a subscription/lease model with a one‑time migration fee that Wood read as $535; staff said Sangoma would lease phones on a three‑year lifecycle and offer features such as voicemail transcription and desktop phone integration that the city finds valuable.
Wood recommended Sangoma for its functionality that she said would save staff time: transcription of voicemails and the ability to answer a desktop phone from a computer. She noted that Sangoma’s subscription model would replace sporadic capital outlays for new handsets every few years.
Wood also acknowledged that the transcript did not capture a clear, final monthly subscription amount for the Sangoma option; she told council the monthly cost is higher than current charges but asked staff to finalize pricing and contract language for Monday so the council could vote or give formal direction.
What’s next: staff will negotiate final contract terms with Sangoma (or re‑engage Cirrus if needed) and return to council with the recommended contract and pricing at the next meeting.
