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City reviews mass‑notification platforms ahead of recommendation
Summary
Staff presented four mass‑notification vendors (Catalyst, GoGov, CivicReady/CivicPlus, TextMyGov), comparing channels, pricing models and features; staff plans to return with a recommendation and suggested success metrics such as subscriber counts and category reporting.
City staff briefed council on four mass‑notification platforms under consideration to improve emergency and service notifications.
Staff summarized the vendors and their tradeoffs: Catalyst (current website vendor) and CivicReady/CivicPlus offer unlimited notifications; GoGov provides an app plus a yearly credit allotment for voice/text; TextMyGov provides a large text credit pool but only text. Features discussed included geographic targeting, subscription categories (parks, utilities), integration with utility billing and help‑desk ticketing, and marketing assistance to build subscribers. Staff recommended bringing a formal recommendation to the next council meeting and suggested performance metrics such as subscriber counts and use rates to measure effectiveness.
