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Dana clerk warns residents of late or incorrect utility bills tied to USPS delays
Summary
Clerk/Treasurer Michelle Doan told the Town Council on May 12 that some residents are receiving utility bills late or receiving incorrect bills because of U.S. Postal Service handling; she reiterated office hours and noted EMC paid a claim for lightning damage to the sewer plant.
At the May 12 Town of Dana meeting, Clerk/Treasurer Michelle Doan told the council that several residents have reported receiving utility bills late or receiving incorrect bills due to issues with the U.S. Postal Service.
Doan reminded residents of town office hours—Mondays and Wednesdays, 8:30 a.m. to 3:00 p.m.—and relayed that EMC has paid the claim related to lightning damage at the sewer plant. The minutes do not record any council vote tied to the billing issue, but the clerk raised it as an operational concern to be monitored.
Why it matters: Delays or misdirected bills can affect residents’ ability to pay on time and may create confusion over account balances and service status. The town’s posted office hours and staff handling provide immediate points of contact for residents who do not receive correct bills.
What residents should know: The minutes record that residents experiencing problems should contact the clerk’s office during posted hours; the council did not announce additional measures or a timeline for USPS follow‑up.
