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MetroCrest Services reports nearly 29,000 people served in 2025 and details wraparound programs for Carrollton residents
Summary
MetroCrest Services told council it served nearly 29,000 people in 2025 (about 52% from Carrollton) and is shifting toward deeper wraparound services—housing, healthcare, education, workforce and financial management—with programs for seniors and expanded partner MOUs.
Gabe Madison of MetroCrest Services briefed council on June 23 about the nonprofit’s service footprint, program priorities and outreach plans. Madison said MetroCrest served nearly 29,000 people in 2025 and that roughly 52% of those served live in Carrollton.
Madison said MetroCrest is emphasizing a shift from one‑time aid toward wraparound, self‑sufficiency services across five pillars: housing, health care, education, workforce development and financial management. Key 2025 figures he cited included about 15,000 Carrollton residents served, roughly 2,97 Carrollton households receiving rent and utility assistance totaling $337,855 (Oct–May), and 11,430 Carrollton residents receiving food assistance (about 1.5 million pounds), which MetroCrest estimates created roughly 1.2–1.5 million meals.
Madison described partnerships and on‑site services—medical partners, workforce programs and home‑visit/senior outreach—and said MetroCrest is expanding its partner network (38 MOUs and 86 engaged partners) with a goal to reach 100 partners by 2029. He highlighted programs such as Golden Groceries for seniors (third Thursday monthly) and a Food Rx initiative in partnership with Prairie View A&M and Texas A&M AgriLife.
Council thanked MetroCrest and discussed volunteer opportunities; council members asked about outreach to residents unaware of services, and Madison described increased outbound outreach, a new COO focused on data and a plan for more brand and community engagement. Madison also invited council to volunteer at packing events and noted MetroCrest’s role as a top food distributor for North Texas Food Bank.
Council did not vote on funding at the meeting; MetroCrest’s appearance was informational and intended to update council on services and identify partnership opportunities.
