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Jefferson County 911 board reviews AI-powered Comm's Coach Assist; no vote without quorum
Summary
Jefferson County 911 staff demonstrated Comm's Coach Assist — an AI-enabled dispatch-assessment and real-time-assist tool — highlighting adaptive questioning, automatic guide-card prompts, language detection and a quoted subscription cost of about $15,000 per year. The advisory board discussed integration and a potential July 15 decision but took no vote because there was no quorum.
Jefferson County 911 staff presented Comm's Coach Assist to the advisory board on June 24, describing an AI-enabled extension to the center's quality-assurance software that offers adaptive questioning, real-time transcription, automatic guide-card prompts for police/fire/EMS and core-language detection and translation.
"It's automatic," the presenter said, describing how the tool integrates with phones and the CAD system to pop up the appropriate guide card and transcribe dispatcher questions so personnel can accept suggested notes. The presenter said the system can improve consistency for both new hires and experienced dispatchers.
Board members asked about scope, integration costs and timing. The presenter said guide-card sets exist for structure fires and other incident types and noted that purchasing comparable guide-card content directly from vendors had yielded a vendor quote of approximately $118,000. Through the center's reseller partner, a subscription model for those guide cards and the assist module would cost about $15,000 per year; the presenter said integration costs were still under review and mentioned a decision window around July 15.
Because the advisory board did not have a quorum, members could only discuss and could not vote to authorize staff to enter a contract. The presenter said they planned to bring final integration cost details and a recommendation to the commissioners if the price and integration work proved acceptable.
The presentation also touched on operational questions, including whether the assist reads radio traffic (the presenter said the assist reads phones in real time; current tools read radio logs after an incident). The center is also pursuing accreditation and awards tied to QA improvements enabled by the new tools.
Next steps: staff will complete integration-cost estimates, confirm interoperability with the county CAD and phone systems, and return with a procurement recommendation for formal consideration when a quorum or the full commission is available.
