City apologizes for intermittent closures at Reno Swim & Slide, cites lifeguard shortage

Midwest City Parks and Recreation apologized to the council and patrons for periodic closures and reduced operations at the municipal pool, Reno Swim & Slide, and outlined staffing and certification bottlenecks that have forced the city to limit certain amenities.

"Providing a safe and enjoyable experience has always been our highest priority," Von Sullivan told the council. He said the facility normally requires 40–50 certified lifeguards but the city currently has only 23 available. To conserve staffing and remain open when possible, the city has at times closed the dive well, water slides and kiddie pool.

Sullivan said delays in obtaining Red Cross certifications have compounded the staffing shortfall. "We currently have 11 additional lifeguard candidates awaiting certification and are working closely with the Red Cross to complete their training," he said, but added the city had no confirmed timeline for when those certifications will be finalized.

Parks staff said the city will honor requests for refunds on season passes through July 1; patrons should contact the Parks and Recreation Department at 739‑1201. Sullivan said staff will continue recruiting and that reopening additional attractions depends on attaining the minimum number of certified lifeguards.

The council acknowledged public frustration and the competing needs to maintain safety while maximizing access during summer months. No formal action was required; staff said they will continue outreach and training coordination with the Red Cross.