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Director reports new golf‑software rollout, no‑show policy and flags staffing and irrigation costs

Groton Parks & Recreation Commission · June 24, 2026
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Summary

Staff said a new golf‑course management system was implemented and that a no‑show and 24‑hour cancel policy will be phased in; commissioners also discussed understaffing, capital parking work and a multi‑million‑dollar irrigation CIP that staff say should be chunked into phases.

Park and recreation staff reported operational changes at the golf course and urged trustees to consider phased funding for large irrigation needs.

Ben and Mark told the commission they implemented new golf management software last week and that early feedback has been positive: season pass holders will receive ID cards and the system will allow online registrations and payment holds. Staff said they imported roughly 14,000 email accounts into the new system and will send notices to account holders before charging or enforcing new policies.

On operations, staff said they will track no‑shows and implement a 24‑hour cancellation policy. For season passholders the proposed approach includes progressive warnings (three warnings then suspension); non‑season guests may incur charges for missed tee times. Final fee amounts and specific enforcement will be set after discussion with the golf advisory board.

Commissioners also raised two capital and staffing concerns. First, a parking‑lot resurfacing and a building pad pour are scheduled, but enlarging the paved area would require additional permitting. Second, commissioners said the golf and parks maintenance divisions are shortstaffed after recent departures and that one budgeted full‑time maintainer position was delayed during budget review. Staff recommended phasing the irrigation replacement in the CIP rather than seeking a single multi‑million dollar appropriation.

One commissioner suggested "chunking" the irrigation project (main lines first, laterals later) to improve approval chances; staff confirmed the irrigation project is on the CIP and being evaluated for funding.

Next steps: staff will finalize the no‑show fee proposal with the golf advisory board, continue the parking lot resurfacing as scoped, and present irrigation phasing options and staffing updates in a future CIP packet.