Inspira health system pitches 'Find Help' referral network to Cumberland County commissioners

Inspira Health representatives told the Cumberland County Board of Commissioners they want the county to promote and partner on a community-facing referral platform called Find Help that connects patients and residents to social and health services.

Robin Walton, senior vice president of external affairs at Inspira, said the health system has used a combination of hospital-based programs and community partnerships to serve patients with substance use disorder and other needs, and that Find Help can help preserve those gains in the face of potential Medicaid and SNAP reductions. "We ask that we think about the opportunity to do that work together here in Cumberland and we look forward to continuing to have the conversation with you," she said.

Matthew Rudd, who leads the Find Help effort described the platform’s dashboard and referral workflow: a clinician or social-care navigator identifies a need, searches Find Help by zip code, refers a client to a community-based organization and the system tracks that referral so the provider can close the loop. "My favorite part is that they have the capacity within the system to close the loop," Rudd said during the demonstration.

Inspira’s asks and county reaction Inspira’s policy director Brianna Donnie said the system has added local programs and wants assistance reaching additional community-based organizations and county department listings. She also noted Inspira applied for federal rural health transformation funds and intends to use grants to expand Find Help’s community-engagement features. Donnie asked commissioners to share contact materials with department heads and publicize Find Help so trusted local providers sign up. The presenters offered training sessions for CBOs and county staff.

County staff and department representatives asked practical questions about access and technical limitations; one department reported the county network blocked the site, which Inspira said they would work to resolve. Christy De Leonardo of Workforce Development confirmed she invited Inspira to present to regional workforce partners and said the county’s one-stop operator sessions could help onboard nonprofits.

Why it matters If county departments and local nonprofits join and keep their program information updated, the platform could reduce referral failure by making contact information and referral workflows explicit. Inspira emphasized that Find Help is publicly accessible and can be used by clinicians and the general public as a searchable directory. The presenters committed to follow-up sessions and direct technical assistance to list county programs and enable referrals.