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Commission approves two hours of CE for first‑time pharmacy managers
Summary
The commission approved a two‑hour continuing‑education program for first‑time pharmacy managers made up of 10 modules; the board encouraged new managers to complete the training and reiterated practical guidance on staffing, recordkeeping and diversion reporting.
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The Connecticut Commission of Pharmacy voted to grant two hours of continuing education credit for a new "first‑time managers" training program, a department representative told commissioners at Tuesday’s meeting.
On behalf of Director Troy Ralph, the department described a 10‑module program designed to cover common pitfalls for new pharmacy managers. The commission approved the request by voice vote and the chair invited first‑time managers in the room to stand and be recognized.
The department representative described the curriculum and practical guidance the course will emphasize: minimum manager work hours (35 per week), technician‑to‑pharmacist ratios (2:1 normally; 3:1 for nationally certified technicians and higher ratios for flu season when advanced techs are involved), the need for current continuing‑education credits for managers and technicians, and strong recordkeeping and quality‑assurance protocols. Staff reiterated the requirement to report any missing controlled substances within 72 hours so that drug control can begin reconciliations and investigations.
"We strongly encourage first‑time managers to take these two hours of CE because it covers a lot more than I go over," the department representative said, summarizing the training’s practical focus. The chair noted the department will be able to amend modules as laws and regulations change.
Commissioner Guante added that managers should sign up for MedWatch notifications and described the anonymous Haven Health Program available for pharmacists facing impairment or burnout.
What attendees were told to expect
- Ten short modules that together equal two hours of CE credit. - Topics include diversion prevention, PMP recordkeeping, technician ratios, managing unexpected closures and quality‑assurance reporting after misfills. - The department will update modules as statutes and regulations change.
Next steps
The training will be made available via the department’s provided link; the commission encouraged managers to complete the modules promptly and noted that the department intends to monitor outcomes and update the training as needed.

