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Cibolo council directs a 45‑day solid‑waste customer satisfaction survey
Summary
After a staff presentation, the council directed staff to finalize and release a customer satisfaction survey for residential and commercial solid‑waste services for a 45‑day period (July into mid‑August) to gather feedback and return results to council.
Cibolo — City staff presented a proposed customer satisfaction survey for residential and commercial solid‑waste services provided under the city contract. The survey was developed with input from finance, utility billing and communications and based on a baseline survey from the city of Schertz.
Staff described the survey's goal as a pulse check to identify service gaps (garbage, recycling, hazardous waste, bulk pickup) and to align resident experiences with vendor (Waste Connections) monthly reports. Staff noted the survey will include commercial accounts and suggested leaving it open longer than the usual two‑week window to capture summer schedules.
Council asked for a 45‑day response period (July through part of August), a comment box on selected questions, and repeated placement of the survey image on billing envelopes and reminders across billing cycles during the open period. Staff agreed to the 45‑day timeline and to include the survey link on bills and communications.
Council passed a motion directing staff to finalize and release the solid‑waste customer satisfaction survey for a 45‑day response period and to return to council with results once the survey closes.
