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Officials say eForce GPS mismatch has kept county laptops from showing patrol locations
Summary
County staff reported that laptops bought to run the eForce dispatch system were configured with the wrong GPS setup, impairing GPS location tracking; fixing the issue is expected to require reinstalling or reconfiguring GPS components on about 21 devices at an estimated few hundred dollars each.
County officials raised concerns that laptops purchased for the EForce records/dispatch system were shipped with an incompatible GPS configuration, preventing dispatchers from seeing patrol units on the board.
Staff said one laptop with the correct GPS works as expected, which indicates the issue is a GPS configuration rather than a system‑level software bug. Commissioners were told the fix could involve reinstalling the correct GPS component or returning and replacing a laptop and that the cost to update each device was estimated at "a couple hundred dollars" per unit for roughly 21 devices.
The discussion noted that some neighboring agencies and fire/EMS units are already visible on the county's dispatch board through Active‑911 integrations; the county is still working to get all partners, seats, and GPS configurations synchronized so dispatchers can reliably see vehicles from all agencies.
Participants also discussed that the county currently pays for a number of EForce seats that other entities were expected to use or reimburse; some agencies (named in the discussion) have not consistently reimbursed the county for those seats, which complicates seat‑count and budget decisions.
Officials said they will follow up with the vendor and internal IT staff to determine whether the county will make the repairs or seek vendor responsibility; no resolution is recorded in the provided segments.
