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IT seeks hosted phone system to replace aging on‑premises gear; county to test 911 integration
Summary
IT managers proposed moving the county to a hosted cloud telephony system (ICS) covering roughly 425 phones at about $8,133.75 per month. Commissioners asked staff to validate flawless integration with the county's 911 vendor before any approval.
Ben Morgan, the county IT manager, presented a vendor proposal to replace the county’s 10‑ to 11‑year‑old on‑premises phone system with a hosted cloud solution from ICS. The proposed solution would consolidate multiple incumbent carriers, include handsets and licenses for about 425 extensions, and provide on‑going support and replacement phones under a single monthly invoice.
Morgan said the county currently pays multiple vendors for service and support and that the hosted system would consolidate billing and functionality. The quote he presented included professional services, project management, training and phone‑number porting; the monthly combined cost in the vendor quote was approximately $8,133.75. He emphasized the need to coordinate the migration with the county’s 911 provider (InDigital) and scheduled a technical meeting with InDigital engineers to verify that dispatch integration would be flawless before any decision.
Commissioners stressed that any vendor switch must not interrupt public‑safety dispatch. Morgan said a meeting with InDigital engineers is set and that the county will not finalize procurement until the 911 integration and the auditor’s procurement review are complete. No contract was awarded at the work session; staff recommended staged implementation and a final readiness check with the 911 vendor.
The commission directed IT to return with documented integration test results, a final implementation schedule and the procurement path for approval at a future meeting.
