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New Ashford MLP reports $15,013.48 Connect America Fund payment; customers seeing intermittent slowness
Summary
MLP Manager Ken McInerney said he will meet with Whip City to discuss overdue accounts and reported the town will receive $15,013.48 from the Connect America Fund; he also said some customers have experienced intermittent slowness and that a new adtrans device has improved service for some users.
Ken McInerney, MLP Manager, told the Select Board that he will meet with Andrew Short from Whip City to discuss One Federal and overdue accounts and that the town "will receive $15,013.48 from the Connect America Fund." He reported intermittent internet slowness affecting some customers and said a newly installed adtrans device "seems to help the customers that were having problems." Ken said he will pursue follow-up with service partners and monitor customer reports.
Why it matters: Broadband reliability and management of overdue accounts affect residents' access to essential services and the MLP's financial health. The reported Connect America Fund payment provides a modest infusion to support service, but ongoing intermittent slowness suggests some customers still face issues.
The board did not vote on additional funding or rate changes. Ken said he will continue meetings with service providers and return to the board with updates.
