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Resident presses Brookfield Water Commission over unreturned calls and disputed meter test
Summary
A resident told the Brookfield Water Commission that Superintendent Dennis Clark has not returned calls and that a promised meter test was not completed; commissioners said rules require a signed work order before testing and agreed to schedule testing once the paperwork and coordination with staff are complete.
A resident identified in the meeting as Don told the Brookfield Water Commission on Dec. 10 that he has repeatedly tried to reach Superintendent Dennis Clark and that a meter he said the commission agreed to test at a prior meeting remains untested. “Dennis gave me his cell phone and told me if you can't keep me at the office, you can call me on my phone at any time, Dave,” Don said, adding that he and others on the water system have not received return calls.
The commission responded that the department’s rules and regulations include a written work-order form that must be signed before staff can proceed with testing a meter. “By signing this you are accepting all that responsibility whatever those fees are,” the chair said while explaining the process and pointing to the work-order on the back page of the rules and regulations packet distributed at the meeting.
The resident said he had understood from the prior meeting that the meter would be checked “in a timely manner” and objected to being required to sign paperwork and potentially accept testing fees after that promise. After discussion, the resident agreed to sign the work-order form during the meeting so the department could arrange testing. Commissioners said scheduling depends in part on Superintendent Dennis Clark’s availability and that staff will coordinate with the resident once they confirm timing.
The commission did not set a firm date for the test during the meeting; members characterized “timely manner” differently (some saying a few days, others a week) and said they would follow up with the resident to confirm the schedule. The commission also reiterated that the public should use the water office phone number, rather than a staff member’s personal cell, for service requests and work orders.
The next procedural step is that staff will log the signed work order, schedule the meter test when the superintendent or assigned staff are available, and notify the resident of the appointment.
