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Commission hears how to report accessibility problems to DPW; resident urges more public education
Summary
The commission reviewed how residents can report accessibility issues through ClickFix or by calling DPW; during open forum a resident recounted persistent accessibility barriers and said a local TV crew documented problems but there was no follow-up.
Commission members heard a brief overview of how residents can report accessibility issues to the Department of Public Works: use the ClickFix app (include exact location, details and photos and mark the issue as an accessibility concern) or call DPW’s main line at 781-268-8000; the chair provided contact extensions (8011 Lorine, 8012 Laura, 8013 Francesca) and said submitted reports are routed to the correct department, triaged and may be included in planned projects depending on scope and funding.
During the open forum, a resident identified in the transcript as "Bob" urged more public education about accessibility resources and described specific access obstacles in town, including a narrow path to a Walgreens on Union Street that made it difficult to reach the store in wet weather. Bob said the local community TV station once sent a camera to document accessibility barriers but he felt there had been no follow-up on the footage.
The commission closed the public comment period and returned to agenda items; members agreed to continue outreach planning and to follow up on pending work orders near Lynn English’s tennis courts and adjacent parking where a work order had been submitted.
Ending: The chair said two accessibility-related work orders are in progress and encouraged residents to use ClickFix or DPW phone lines to report concerns.
