Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Service Delivery topic
No spam. Unsubscribe anytime.
Public asks about delays in certificates of blindness; staff says typical delivery is 1–5 days
Summary
A public participant asked why a certificate of blindness had not arrived; staff said they had not seen a trend, typical mailing takes one to five business days, and offered to double‑check addresses with the registration team.
During the public comment period, a member of the public asked about delays receiving certificates of blindness after the agency’s office move.
"I'm just curious how it's going with timely distribution of the certificates of blindness," said Jerry Barrier, who described waiting about 10 days for a certificate and ultimately receiving a PDF by email. John (Commissioner) responded that staff had not heard of a systemic problem and said the typical mailing timeline for these documents is three to five business days and often quicker, though staff acknowledged occasional postal or internal building delays. "I will double check with the folks in the registration team to see if they have heard anything similar," John said and offered to verify Jerry’s mailing address.
A board member, Blair, reported ordering an ACOB two weeks earlier and receiving it in two to three days, noting mail or internal building handling can sometimes cause delays. Staff asked members to report any recurring issues so registration can investigate and correct mailing addresses where necessary.
The board did not take formal action on the question; staff said they would follow up with the registration team to verify whether Jerry’s case reflects an isolated incident or a broader problem.
