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Massachusetts Commission for the Blind moves staff while maintaining remote services and new phone transfer feature
Summary
The Massachusetts Commission for the Blind is relocating its office; staff are working remotely until mid‑July with services continuing. The commission is implementing a phone-system feature to route calls to staff mobile phones to improve client reach.
The Massachusetts Commission for the Blind is relocating its Boston office and operating remotely until the move is complete, Commissioner John said during the board’s monthly Statutory Advisory Board meeting.
"The MCB office is moving," Commissioner John said, reporting that staff have left the building and will work remotely until mid‑July while the moving company and facilities team complete the relocation. He said business operations are continuing and that remote options are in place to minimize disruption to clients.
John described a forthcoming phone‑system capability intended to improve client contact: calls could be routed to a staff member’s mobile phone so clients can reach counselors and other direct‑service staff when they are not at the office. "One of the features we did talk about yesterday was being able to transfer a call to one [of] our staff's mobile phones," he said, adding that voicemail to mobile would remain a fallback.
Board members and staff said mobility training has already started at the new site so staff are familiar with the neighborhood and its pedestrian environment. John described the new building as mixed‑use and quieter than the previous location at 600 Washington St., noting that staff have begun orientation there.
The board voted to approve the minutes of its May 6 meeting during the same session; Kathy moved to approve and a second was recorded, and the motion passed by voice vote.
The commission’s leadership said they coordinated the physical move with state facilities staff and expect the relocation to be completed on schedule. Officials emphasized that in‑person services, home visits and other direct supports will continue as staff operate remotely during the transition.
The board scheduled its next meeting for July 1 and agreed to skip the August meeting.
Next steps: staff will finish the move logistics with the state facilities team and implement the new phone routing feature to improve client access while remote work continues.
