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Wright County staff accept Highland Innovation award for Jadu Central customer‑service platform
Summary
County staff accepted Highland Innovation and customer‑experience awards for Jadu Central, a new ADA‑ and Section 508‑compliant digital portal that tracks tax abatement requests and integrates with OnBase to improve transparency and constituent access.
County staff accepted two awards recognizing a cross‑departmental effort to improve constituent services. Mr. Fombe introduced Mrs. Klapke and Thibodeaux, who explained that Wright County received a Highland Innovation award and a customer‑experience change‑maker award for implementing Jadu Central, a digital portal that tracks abatement and tax‑related applications.
Staff said Jadu Central is ADA and Section 508 compliant, lets residents submit and track applications online, integrates with the county’s OnBase document management system, and reduces in‑office paper processing and caller referral between counters. Staff framed the work as a countywide transformation that improves accessibility and transparency for residents and gives management better visibility to drive continuous improvement.
Commissioners praised the project and invited staff for a photo; no policy decision was required.
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