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Pasco unveils citizen satisfaction survey: residents rank taxes, parks and river access as top concerns
Summary
A city-funded survey of 831 validated responses shows Pasco residents prioritize avoiding unnecessary tax increases, maintaining a good cost of living, and crime prevention; the city launched a public dashboard and staff said results will inform the budget process.
Pasco officials presented the city’s first customized citizen satisfaction survey on Monday, releasing an interactive dashboard that staff said will help set budget priorities.
Communications staff and OnPoint Insights reported 895 total survey submissions and 831 valid completed responses after removing duplicates and non-residents. "This survey was built for Pasco and shaped by Pasco," communications lead Laurel McUade said, explaining the bilingual outreach and targeted outreach methods used to reach Spanish-speaking residents.
The survey found that residents’ top priorities include avoiding unnecessary tax increases, maintaining a good cost of living, and crime prevention initiatives. Parks, open spaces and expanding riverfront access were listed among highly important facilities, with particular dissatisfaction noted for riverfront access. Respondents also prioritized water, sewer and public-safety services if cuts were required.
Staff recommended council members use the dashboard’s demographic filters to review priorities by district and to inform a budget kickoff meeting staff plans to schedule in the coming months. Council members noted the city paid roughly $30,000 for the survey and praised the depth of the dashboard and the ability to filter by demographic groups.
Next steps: City manager Harold Stewart asked council to review the dashboard, consider long-term community goals, and provide guidance to align the 2027 budget process with the survey’s findings.
