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Council asks staff to investigate Eldorado Apartments billing after residents billed minimum fees with zero usage
Summary
Councilwoman Carol Frederick reported that several Eldorado Apartments residents received electricity bills showing zero consumption yet were charged the minimum fee; the council added the item to the agenda and Mayor Jason Willis said he would investigate and arrange corrected bills to be mailed.
Councilwoman Carol Frederick asked the St. Martinville City Council to add a discussion about utility readings at Eldorado Apartments after several residents reported receiving bills showing zero electricity consumption while being charged the minimum fee.
The motion to add the item to the night's agenda was made by Councilwoman Frederick, seconded by Councilman Mike Fuselier, and unanimously carried. Frederick said she had received calls from multiple residents about the billing error and asked that corrected bills be generated and mailed.
Mayor Jason Willis told the council he would investigate the cause of the error and follow up with Councilwoman Frederick once the issue had been identified. The council did not record a timetable for the investigation during the meeting and did not document any corrective charges or reimbursements at this session.
