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Board raises concerns about town liability insurance and considers shopping agents
Summary
Officials reported errors, unclear coverage descriptions, and an 18% premium rise from the town's insurer (Norris Insurance); board members discussed seeking a municipal-experienced agent and investigating mid-term refund options if they switch carriers.
A board member reported multiple problems with the town’s municipal insurance account handled by Norris Insurance, including incorrect addresses on policy documents, unclear coverage descriptions for specific buildings and equipment, and an 18% premium increase that may push the town over budget for that line item.
The speaker said the current agent appears unfamiliar with municipal accounts and that many questions required referral to the underwriter; coverage limits cited in the meeting included $116,386 for Wells Park, approximately $276,930 for the sewer plant building and $248,546 for the lift station, and some members questioned whether those valuations reflect replacement-cost or equipment values.
Board members discussed the possibility of shopping for a new agent with municipal experience (name-checked: Smith Insurance) and whether a mid-term cancellation would yield a refund if the town switches carriers before the policy’s renewal. The board agreed to investigate alternatives and to request an on-site review from an insurer to confirm coverage scoped to actual facilities and equipment.
No formal procurement decision was made at the meeting; the board plans follow-up calls to insurers and to clarify what is covered under current policies.
