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Surry County social services director details caseload pressures; reunification can take up to a year, official says

Surry County Board of Commissioners · April 20, 2026
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Summary

Sharon Schueneman, Surry County Department of Social Services director, provided a bi-monthly update April 20 detailing workload and program areas and told commissioners that reunification can take up to one year; she said Vanguard is available for long-distance cases but is not often used.

Sharon Schueneman, director of the Surry County Department of Social Services, presented a bi-monthly update to the Board of Commissioners at the April 20 meeting, summarizing progress across Prevention, Adult Services, Food Stamps, Medicaid, Child Support, Foster Care and Investigations/In-Home Services.

Schueneman highlighted staff resilience and growth over the past year despite high pressure and heavy caseloads. Commissioner Melissa Hiatt asked whether the department receives outside-agency support for reunification, processes and case management. Schueneman said Vanguard is available for long-distance cases but is not utilized often, and that "the reunification process can take up to one year."

Commissioners thanked Schueneman and DSS staff for their work.