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Hawarden staff weigh replacing GWorks; Tyler and Edmunds proposals compared
Summary
City staff discussed replacing the GWorks utility-billing system and compared two vendors: Edmunds (lower conversion cost estimated $30k–$50k) and Tyler (higher conversion cost estimated $60k–$70k) with similar annual operating costs of about $28k–$30k; staff will return detailed quotes in a future packet.
Hawarden, April 22, 2026 — City staff briefed council on options to upgrade or replace the city's utility-billing and financial software (currently GWorks). The discussion centered on pricing, implementation timelines and customer support.
Staff said the city pays about $23,000 a year for GWorks currently and that the vendor's push to a cloud model has prompted the city to evaluate alternatives. Two vendors under consideration were Tyler Technologies and Edmunds Gov. Staff reported estimated conversion costs of roughly $30,000–$50,000 for Edmunds and $60,000–$70,000 for Tyler, with both vendors projected to have similar annual operating costs in the $28,000–$30,000 range. Staff stressed that conversion timelines would be long (potentially a year or more) and that customer-service and Iowa-reporting compatibility were important differentiators.
Staff noted examples from other communities: several Iowa cities use Tyler and staff highlighted on-site support options and favorable workflows; a few municipalities that initially chose Edmunds later migrated to Tyler because of reporting and implementation issues. Staff said they will include full quotes, scope details and customer-service commitments in the next packet to allow council review before any selection.
One staff member described internal workflow benefits with a different system and recommended council consider customer-service and included support when comparing quotes, not only headline price.
What happens next: Staff will include vendor quotes, conversion scope and estimated annual costs in a future packet and recommend next steps after council review.
