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County employees tell Ingham commissioners of widespread payroll errors and press for HR accountability
Summary
Multiple county employees told the Board of Commissioners on Jan. 27 that payroll and benefits errors have been recurring, with specific examples of missed deposits, incorrect terminations in payroll systems and unexplained deductions; callers named HR director Susan Graham and county controller Greg Todd and asked for leadership accountability.
Several Ingham County employees used public comment time at the Board of Commissioners meeting Jan. 27 to describe chronic payroll and human‑resources problems they say predate the county’s recent payroll-system migration.
Gloria, an employee in the Ingham County Circuit Court jury department, told commissioners she experienced double contributions and improper payroll deductions after switching to a flexible spending account and said the problems “predate the UKG and BS and A systems.” She explicitly named HR director Susan Graham and county controller Greg Todd and questioned why they remain in their positions, saying she has witnesses and documentation to support her claims.
“Why is Sue Graham still the HR director... and why is Greg Todd still the county controller?” Gloria asked, and said she had filed a formal complaint in 2023 that named HR staff.
Chrissy Brokenshire, a court employee, described multiple specific payroll errors: split deposits where the second portion did not arrive, a pay stub that disappeared from the system, an incorrect termination recorded for her in the payroll system, an incorrect MERS withholding of $177, and confusion around an insurance card referenced as an “Aperture” card that employees had not received. “My experience is in no way unique,” Brokenshire said; she told commissioners employees routinely review every paycheck line by line to find errors and requested help.
A virtual commenter, Teresa, said HR has scheduled meetings with her and that some issues are being addressed, but she said she supported earlier speakers’ concerns about UKG and benefits accruals.
Gloria returned in the second comment period to reiterate pleas that leadership be held accountable and to stress that, in her view, the problems are systemic rather than tied solely to a new payroll system.
Commissioners acknowledged the complaints: one commissioner said the finance chair will review the matters brought forward and look into the concerns. The record shows no formal personnel action, vote or rebuttal from HR leadership at the meeting; several complainants said they can provide documentation and witnesses and asked for further investigation.
The board did not take immediate disciplinary or administrative action during the meeting; commissioners indicated internal follow-up via the finance chair and committee processes.
