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County selects INdigital Vesta for 9-1-1 telephony; paid-in-full five-year contract approved

Ingham County Board of Commissioners · May 12, 2026
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Summary

Ingham County approved selecting INdigital's Vesta telephony system for the 9-1-1 Central Dispatch Center with a paid-in-full five-year cost of $2,552,103.85 and authorized a 20% contingency to cover project costs, to be funded from the 9-1-1 millage fund balance.

The Ingham County Board of Commissioners selected INdigital's Vesta telephony system to replace the county's current call-answering infrastructure and approved contract negotiations and payment terms to secure the system. The Board accepted a paid-in-full five-year price of $2,552,103.85 and authorized a project contingency not to exceed 20% ($510,420) to cover implementation contingencies.

During the RFP process, INdigital’s Vesta product was selected and provides call answering, monitoring, licensing, support and implementation services. The 9-1-1 Center will continue the current Solacom service during the transition until INdigital is operational. Funding for the system is expected to come from the 9-1-1 millage fund balance.

The Board authorized the Chair to sign any necessary contract documents following County Attorney review. The resolution notes cost-savings were negotiated by paying the five-year contract in full. The contract and contingency were adopted as part of the consent agenda.