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South Miami launches Police‑to‑Citizen portal to let residents file non‑emergency reports online
Summary
The South Miami Police Department rolled out a Police‑to‑Citizen portal for non‑emergency online reporting and records searches; the tool accepts certain thefts, vandalism and lost-property reports and aims to free officers for higher‑priority calls.
Chief Hatfield introduced a new Police-to-Citizen (P2C) portal designed to let residents file specified non-emergency incident reports online without contacting a sworn officer.
The portal accepts reports for thefts under $2,500, vandalism/damage under $2,500 and lost property. Submissions require the incident to have occurred within the City of South Miami and the reporting person to be at least 18 years old. P2C will also allow residents to search recent incidents, download reports and submit officer compliments or complaints.
"This user-friendly reporting option will allow more time for us to focus our attention on traffic details, community engagement, as well as concentrate on the crime," Chief Hatfield said during the presentation.
Commissioners suggested integrating P2C into the city mobile app and discussed additional outreach to residents who do not use social media. City staff said the city newsletter, door-hanger outreach and potentially a welcome packet will be used to inform residents about new digital services.
Staff said the city will consider linking P2C to the city app to make the service more accessible and will add policies and procedures to the city website.
