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Dispatch manager outlines AI pilot, new radio logging and CAD contract issues
Summary
The COG dispatch manager reported full staffing, an upcoming Aurelian‑led pilot of AI for non‑emergency calls, new radio logging and MOUs for failover, and said the county is pursuing recovery over a breach of contract in the Tyler CAD migration.
Leslie, the dispatch manager, told the South Summit Council of Governments on July 7 that the dispatch center is fully staffed and preparing to pilot an AI system to handle non‑emergency calls. “We are in the process of getting, for the non emergency calls, [AI]; we July 8th and 9th, we will have the gentleman from Aurelian down here, to do training and to start testing it,” Leslie said.
She said the COG will switch lines to the automated service for short test runs, increase runtime as issues are resolved and then decide whether to run the system 24/7. Leslie said Akron and the county are already testing similar systems.
Leslie also reported that a new logger/recorder installed via the county is now capturing radio channels routed through the county and that the system passed a recent radio authentication deadline. “We are now recording radio channels that are going through the county and back to us,” she said.
To improve redundancy, Leslie said the COG has two updated memoranda of understanding with Swisscom and a Barberton partner to provide automatic failover if 911 lines or the lead terminal go down; hard copies were offered for the COG file.
Leslie reported problems with the Tyler CAD migration and said the county had been a party to a breach of contract with the vendor. “The county did a breach of contract on their side with them,” she said, and added that the county intends to include the safety side in any recovery effort. She cautioned members they may hear further developments as the county seeks funds to compensate for time and work spent fixing migration issues.
Finally, Leslie said the dispatch team has continued quarterly trainings (covering water rescue and emergency medical dispatch reviews), is working a supervisor through EMD and aqua training, and has launched a 911 community outreach program to explain dispatch functions to other committees and the public.
The board did not take formal action on the updates; members asked staff to share MOUs and training plans and to keep the board informed on the Tyler CAD recovery efforts.
