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COG dispatchers brief council on cybersecurity, $3.03M 9‑1‑1 distribution and AI tools
Summary
Dispatch manager told the council the county will distribute about $3,034,542 from 9‑1‑1 funds this year; the council approved an ETC cybersecurity contract and heard briefings on ASAP‑to‑PSAP integration and an AI 'Cora' overlay for dispatchers.
Council members received a detailed dispatch report on March 19 that included a contract renewal for cybersecurity services, an anticipated county distribution of 9‑1‑1 funds and demonstrations of dispatching technology expected to change daily operations.
Leslie, the COG's dispatch manager, said the council renewed a three‑year contract with vendor ETC for cybersecurity and monitoring; the new monthly rate is $5,526.78 and the one‑time onboarding fee was $1,000. "The total year plus the 1,000 is $75,841," Leslie said, and the amount was near the budgeted $77,980. She told the council a cybersecurity policy will be brought to the next meeting to meet state requirements.
On 9‑1‑1 funding, Leslie said Summit County retains a $250,000 reserve and distributes amounts above that to PSAPs by call volume; she said the COG expects to receive about $3,034,542 this year. Chief (name not provided) cautioned that while the COG planned to bank funds for a future next‑gen 9‑1‑1 capital purchase, county expectations that funds be spent could create tension if a large future purchase requires a larger pooled balance.
Leslie described an ASAP‑to‑PSAP initiative that automates alarm data into the CAD, allowing geo‑verified addresses and richer automatic fields to feed dispatch workflows. She acknowledged false alarms remain a concern but said automation reduces manual address entry and verifies data.
The report also introduced an AI overlay (nicknamed "Cora") that listens to calls, documents which required fields have been asked, and highlights missing items for the dispatcher in real time. Leslie said county funding covers the initial rollout for agencies that already joined the non‑emergency AI pilot; agencies that did not previously buy in face an onboarding cost.
No formal council vote on 9‑1‑1 spending policy or technology adoption was recorded; council members asked staff to check policy details and report back so decisions about use of funds and formal policy language can be made at a future meeting.
Telecommunications Appreciation Week was announced for April 12–18, and the county's annual dispatch appreciation dinner was noted.
