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SSA scorecard: 75% of identified contractors reporting now; staff aim for 100% and recommend contract language and more staffing
Summary
Management analyst Mary Anne Bimjee told the committee SSA has ramped Scorecard adoption to 75% of identified human-service contracts and aims for 100% adoption by 2026, but cited contractor turnover and data-timeliness issues and recommended additional staff and contract language to ensure compliance.
Mary Anne Bimjee, a management analyst in SSA's Government Relations group, presented the agency's results-based accountability and Scorecard update to the Social Services Committee on Oct. 28, describing a multi-phase rollout and next steps to improve contractor reporting and data use.
"100% of human services contractors will enter data into Scorecard," Bimjee said as the agency's target for the ramp-up phase, while noting current adoption rates and operational challenges.
Bimjee traced Scorecard work back to 2011–2012 grand jury recommendations and described progress through four implementation phases. She reported that currently 75% of identified human-service contracts are reporting data in Scorecard, that 61 contractors are directly reporting and that SSA recorded 86% of human services contracts with data for the most recent fiscal year. Bimjee said the agency expects more contractors to onboard by the end of the ramp-up period and aims for full adoption by 2026.
However, presenters acknowledged operational problems: contractor staff turnover has reduced timely data entry, onboarding requires follow-up training, and some contracts have reporting cadences that differ by program (monthly, quarterly or annual). Bimjee recommended adding quality-assurance procedures, extra Scorecard staff to support contractors and contract language that would make timely, accurate performance data an enforceable requirement linked to payment or improvement plans.
Supervisors and staff discussed how Scorecard data could be used to allocate resources and detect duplication of services across districts. Hollis Williams, a senior management analyst, noted that Scorecard currently collects aggregate contractor data and that region/service-area mapping is limited without individual-level client addresses; staff agreed to consult with the Scorecard vendor about customizations to display service areas and contractor catchments more clearly.
Bimjee said the agency will continue onboarding contractors with on-demand and live training sessions, pursue vendor integrations with the contracts management system, and seek additional staffing to maintain data quality and use the Scorecard data to inform RFPs and renewals.
The committee emphasized the need to hold contractors accountable while providing warm-handoff training and technical support; staff said they would refine contract language, ramp training and return with progress updates.
