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Trustees approve new village website/rec software and a three‑month communications engagement
Summary
Board approved procurement of a consolidated CivicPlus website and CivicRec recreation software and separately approved a three‑month engagement with Nicholas & Lentz (communications consultants) to support the redesign and outreach.
The board voted on resolutions to replace the village website and to consolidate recreation software, and separately approved a short consulting engagement for communications support.
Staff recommended CivicPlus (CivicRec) to replace the village website and integrate recreation registration, ADA compliance, improved search/chatbot functionality and enhanced financial reporting. Jason Pinto and other staff described advantages over the current, separate RecDesk system and said CivicRec would allow a unified customer experience for registrations, passes and facility bookings. Trustees discussed migration effort, training and the timing of implementation; staff indicated the migration would be gradual with support and training included.
Separately, trustees approved a three‑month engagement with a communications consultant (Nicholas & Lentz / Nicholson Lens) to help develop outreach strategy for the website launch and other communications tasks. Trustees debated whether to approve the website and the consultant together; ultimately they passed the website vendor resolution and the consultant engagement in separate motions.
Trustees noted that CivicPlus is on a federal contract and that staff had spoken to other providers; the board concluded CivicPlus was the best fit for local needs and ADA compliance. The resolutions passed by voice vote; staff will continue implementation planning and return to the board with migration timelines and training schedules.
