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City notes emergency contract for payment plans after tax‑sale; officials cite rapid rollout and early results
Summary
Finance officials told the board they used an emergency procurement off a cooperative agreement to deploy a Promise Pay payment‑plan system before a tax‑sale deadline; officials reported 1,767 signups, $440,000 collected and $4.9 million scheduled through the platform.
Finance Director Mike Moxton told the Board of Estimates the city used an emergency procurement (SB2611705) through Carahsoft with subcontractor Promise Network to provide taxpayer payment plans in time for a recent tax sale. "We are thrilled with what we've seen over the last few weeks," Moxton said, reporting 1,767 signups, $440,000 collected and $4,900,000 scheduled through the service.
Deputy Director Ioana Mosidis said the contract period runs from Dec. 1, 2025, through Sept. 30, 2027, and that the agreement was a cooperative purchase through Carahsoft with Promise Network providing the Promise Pay plans. "The agreement was actually a cooperative agreement through Carahsoft…the subcontractor is Promise Network," Mosidis said.
Board members questioned why the city chose an emergency procurement rather than bringing a cooperative contract to the board earlier. Chief Procurement Officer Adam Manning said standard board processing through legal, wage commission and other reviews can take two to three weeks and that Finance and the deputy director judged direct action necessary to meet the tax‑sale timing. "The decision they made was to say that this should be done as an emergency off of an existing cooperative contract so we could move forward," Manning said.
Officials said the technology rollout also produced unexpected customer benefits: roughly 286 users who reached the portal paid in full after receiving the link and reminders. Mosidis described customer feedback including that the portal was "streamlined and much needed" and that one user called it "heaven sent."
Board members acknowledged the program's early success but pressed for clarity on process. The director said staff coordinated legislative work in parallel and notified council members during hearings. The board noted the item.
The board did not vote to award a new long‑term contract at the meeting; the emergency agreement was noted on the nonroutine agenda and the administration said it will continue procurement and legislative steps in parallel.
