Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Public Complaint Data topic
No spam. Unsubscribe anytime.
POST presents preliminary public‑complaint statistics; staff says more timeline details coming
Summary
POST staff reported a sampled analysis of public complaints: of 304 closed public complaints sampled from 1,450, about 11% had an agency misconduct report before the public complaint, ~71% had an agency report after the complaint, and average agency response times and POST review times were provided.
At a quarterly update, POST staff told the advisory board they are refining how public‑complaint timelines are presented and provided preliminary figures from a sampling exercise.
Bureau intake and disposition chief Sarah Wallace said POST sampled 304 closed public complaints from a population of roughly 1,450 to produce estimates with a 5 percent margin of error. In that sample, about 11 percent had an agency misconduct report on file before the public complaint; about 71 percent resulted in an agency misconduct report after the public complaint was filed; and 18 percent of sampled cases closed as duplicates, outside POST jurisdiction, or created in error.
Wallace described average timelines: agencies took an average of about 80 days to respond to a notification of a public complaint; agencies provided final findings in approximately 67 days on average; and POST took an average of about 127 days to review and move a case forward after receiving the agency response. Wallace said the division will work to provide median values in future reports because averages can be skewed by outliers and is evaluating whether a timeline indicator can be posted publicly.
Board members asked staff to publish a clearer timeline and breakdowns in future materials so community members can track the process from filing to final disposition. POST staff said they will continue to refine data elements and post additional statistics in board materials as available.
