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Olanta council hears billing vendor error; town staff taking over billing and exploring paper bills
Summary
Mayor Michael W. Welch told the council that a billing vendor returned a bad file and later ran out of card stock, which disrupted collections; the town started producing bills in-house in January and will offer paper billing to customers who request it.
Mayor Michael W. Welch informed the council that collections were down after the town's billing vendor produced a bad file and then ran out of card stock, delaying mailed bills. Welch said town staff began preparing bills in-house in January and that the town can explore offering paper billing to customers who prefer it.
Council members did not take formal action at the meeting but discussed the operational steps staff has taken to resume regular billing. No financial totals, delinquency counts or vendor names beyond this description were provided at the meeting.
