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Holland Board presses for short‑term rental compliance as monitoring tool malfunctions
Summary
Clerk‑Treasurer reported an unlicensed short‑term rental with documented stays and said the town has contacted its attorney; the town's monitoring vendor confirmed a software issue with no timeline for a fix.
Clerk‑Treasurer Janelle Kaiser told the Town Board on April 14, 2025 that staff sent certified letters to property owners identified by the town’s short‑term rental monitoring software and that one property, N1099 Cole Road, showed documented stays without a short‑term rental license and had not responded to the certified notice. Chair David Huenink told the board, “The Town Attorney has been contacted to request that a letter be mailed to the property owners of N1099 Cole Road.”
Kaiser also reported that the contracted monitoring software experienced an issue that the vendor confirmed; the company said it is working on a resolution but provided no timeline. The board discussed next steps for enforcement while noting limits on town authority and the potential role of the town attorney in pursuing compliance.
Why it matters: short‑term rental licensing affects local code compliance, nuisance mitigation and municipal revenues tied to licensing. The board discussed sending attorney‑backed notices where certified letters have gone unanswered and advising license holders about tenant conduct after residents reported alleged trespass by tenants at another property (N2211 N Pine Beach Road).
Next steps: the town has asked the town attorney to send follow‑up correspondence to the property owners of N1099 Cole Road; staff will continue to monitor vendor remediation of the monitoring tool and report back to the board.
