Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the It And Cybersecurity topic
No spam. Unsubscribe anytime.
Vendor says ticketing surged after July onboarding; district to roll out cybersecurity training
Summary
A technology vendor reported onboarding on July 7 led to an initial surge of support tickets and said cybersecurity awareness training will be implemented within weeks; the board heard the operational update during its Feb. 16 meeting.
Journey, a vendor presenter, told the Southern Door County School District board the district was onboarded on July 7 and initially logged 43 tickets. The vendor said ticket volume peaked near 200 in September as staff settled into the new system and expects a new steady state of about 80 tickets per month.
The presenter described tickets as routine support requests — password resets and similar issues — and said Scott and an additional account manager handle day-to-day resolutions; Journey said a third account manager, Zach, could not attend the meeting. "We onboarded middle of July... By 7th. We have 43 tickets," Journey said.
Journey also said the district is preparing to implement cybersecurity awareness training and reporting. The vendor named current and potential training platforms (Vector and an application referred to in the presentation as Bullfish ID) and said completion reporting is now commonly required by cybersecurity insurers. "This is something very common in the industry and would be considered a requirement for cybersecurity insurance," Journey said.
The board did not take formal action on the presentation. The report was presented as part of regular operational updates and followed by the board's administrator and principals' reports.
The vendor presentation gives the board a baseline for help-desk demand and a timeline for rolling out staff cybersecurity training and completion reporting.
