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Lyman shifts to TownCloud, hires new IT vendor as website recovery continues
Summary
Town staff described a phased migration from Trio to TownCloud with anticipated long-term savings, and said a new IT vendor (AMS) is working to recover website data after the previous contractor’s death left a gap; some content remains unrecovered past 2022.
Town staff updated the Select Board on an ongoing IT transition and website-recovery work at the June 15 workshop.
Lindsay Garnier said the town is migrating from Trio to TownCloud in phases (finance first) and obtained a discounted price — "it's, like, half the cost of what Trio is now for, I think, 10 years," she said — as TownCloud develops modules for smaller municipalities. She said the town expects long-term savings but is phasing modules in as they become stable.
Garnier also described a change in IT contractors after the town’s longtime IT contractor passed away. An interim vendor filled gaps while the town put services out to bid, and the new vendor, AMS, began work early to provide continuity. The website was recovered only up to 2022; Garnier said AMS is evaluating whether additional recovery is possible or whether portions must be rebuilt from scratch.
The board discussed livestreaming and camera setups; Garnier said a previous dual‑camera configuration had been removed because of usability concerns but that staff are consulting IT on re‑enabling a toggle feature to show both the board and the gallery. Separately, the town is troubleshooting an LED sign that went offline; diagnostics found the sign’s hardware chips functioning but the assembled configuration is not covered by a comprehensive warranty, so staff are evaluating insurance or targeted repairs.
No formal action was taken; staff said the new IT vendor will continue recovery work and return to the board with updates.
