Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Utility Billing topic
No spam. Unsubscribe anytime.
Resident drives from Savannah to complain about gas bills; city staff says meter checks and will follow up as debris pickup winds down
Summary
A Douglas City resident told the commission she has received repeated gas charges she says are incorrect; city staff said they have attempted contact and will follow up. Staff also told the commission that FEMA/debris contractor pickup is winding down and homeowners are responsible for remaining debris after a two'week window.
At the April 14 meeting of the Douglas City Commission a resident, Shirley Pace Junior of 703 Cypress Street, Ambrose, Georgia, told commissioners she has repeatedly received gas charges for a home where she said no one currently lives.
"I received my last bill and it was a $100. I don't even live here," Shirley Pace Junior said, adding she had driven from Savannah to attend the meeting after earlier attempts to get answers through city channels produced no follow-up. The resident said she has bills going back three years and that previous staff contacts had promised follow-up that did not occur.
City manager described staff records showing multiple outreach attempts (including green and red tags) and meter checks and said staff had tried the phone number on file. "They've called you several times," the city manager said in the hearing, and asked the resident to leave a phone number so staff could confirm contact details and pursue resolution. The resident gave (912) 306-6356 as a contact number.
Separately, the city manager updated the commission on storm debris: the window for placing debris at the right of way is closing and crews have green-lined most streets. He said there are about two more weeks of final green-line collection and that homeowners who still have debris at their property will be responsible for removal after contractor operations end.
City officials did not record a definitive resolution of the resident's billing dispute during the meeting; they committed to follow up and to contact the resident at the number provided.
