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Utility manager Denise Clark previews MyMeter portal; launch set for 24th
Summary
Denise Clark, manager for utility customer service, said Independence will roll out a MyMeter customer portal on the 24th to give customers 24 months of electric and water usage data, exportable charts, and embedded access to the existing online payment processor; sewer detail will not be available at launch.
Denise Clark, the city’s manager for utility customer service, told the board the MyMeter portal will give customers access to their utility data in visual form and as downloadable spreadsheets and is scheduled to be rolled out on the 24th after a maintenance window through the 23rd. “The utility data information is their consumption history. It is something that they own. It is their right to get it,” Clark said.
Clark said the portal will present 24 months of electric and water history, show highs and lows and average daily costs, and allow customers to extract that data into spreadsheets. She emphasized the rollout will not replace the city’s billing software or change its payment processor: the portal will be an engagement layer that pulls data from the existing system and embeds the current payment flow so saved wallets and recurring payment settings remain available.
Board members asked whether the portal is compatible with advanced metering infrastructure; Clark said it is AMI‑compatible and can handle AMI data if and when that hardware is deployed. They also asked about sewer charges: Clark explained sewer is a nonmetered service billed on a winter‑quarter average, so sewer will not present live metered time series at launch; staff can add a static sewer field later or provide a way for customers to estimate the sewer charge using water data.
Clark said the city has published FAQs and sent customer emails ahead of launch and will send reminder communications on rollout day. Technical support will continue through utility customer service; customers having trouble logging in will contact the same office they use today. The board did not take action on the portal; Clark described the presentation as informational and invited further questions.
The board’s next steps: staff will proceed with the scheduled rollout and follow up with any post‑launch updates to features and communications.
