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Kenner board investigates post office phone outage, CenturyLink account confusion
Summary
The town reported the post office phone was dead air; technicians traced the problem to a battery‑backup/GFI and the board agreed to contact the carrier (9Star) and review contracts after learning the lines may now be held by a third party.
The Kenner Town Board discussed an outage affecting the local post office phone line during its April 9 meeting and directed staff to identify the account owner and repair path.
Chair reported post office maintenance found only dead air on the post‑office phone and that the problem appears to be between the mailbox cluster and the pole. Board members described a tripped GFI on an external battery backup that powers fiber‑optic equipment and said bypassing the battery backup restored some services to the town office.
There was uncertainty about which party pays for and maintains the post office line. The Chair said his calls showed CenturyLink lines now belong to "Bridal Speed" (transcript); members discussed contacting 9Star and checking contracts to determine account ownership. Board members also noted crews from the carrier fixed one location and that a pole with a transformer is owned by Duke, so Duke would need to replace that pole if required.
The board directed staff to contact the carrier to determine account ownership, confirm responsibilities, and report back with a recommended next step.
