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Water board accepts federal funds, reviews Dove card payment option and finalizes a long unpaid bill
Summary
The water board accepted $4,318.04 in national funds, approved master claims, reviewed a $140 setup payment-processing option ('Dove card' with $1.40 setup per account) and authorized staff to issue a final water bill to the property owner for a long-unpaid account.
The water board approved several routine financial items and discussed changes to billing operations.
A committee member moved to accept $4,318.04 in national funds; the motion was seconded and approved by voice vote. Later in the meeting the board approved master claims totaling $8,436 (as read). The board also unanimously accepted the water board minutes as presented.
Chair introduced a payment-processing proposal called the 'Dove card recap' that carries a one-time $140 setup fee. Clerk said processing would be free to the town and that service fees would be borne by customers; the Clerk said the system supports online, phone and recurring payments and that there would be no monthly fee regardless of intermittent usage. Staff said they will send instructions to customers once the system is configured.
Clerk described a long-unpaid water account at 401 South: mailed bills were returned with no forwarding address and the tenant has moved out. The meeting identified Travis as the property owner and the board authorized final billing to the owner to stop recurring charges; staff will pursue collection from the property owner after issuing the final bill.
Staff also reported ongoing meter-reading and billing software issues, including a prior erroneous large charge that staff attributed to meter/communication or software errors and described plans to 'feather' billing adjustments while the system is corrected.
The board instructed staff to finalize the delinquent account, implement the new payment option after setup, and continue follow-up on the outstanding water study and related deliverables.
