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Resident offers to help speed payments as town transitions to online billing
Summary
During public comment, a resident offered to serve as an assistant to expedite check-cashing and payment processing amid an online-billing transition and a reportedly overwhelmed clerk; board members said they would collect contact information and consider staffing options within existing funds.
During public comment, a resident identified as Baker offered to help the town expedite check cashing and payment processing because the clerk is reportedly overwhelmed by full-time job demands and online-billing changes.
The resident said local customers are reluctant to pay online because of fees and that checks can take more than a month to clear. “I’m willing to be that person just so that… I can help to expedite some of these checks,” the resident said. Board members thanked the resident and said they would collect contact information to follow up.
Officials noted the clerk has many responsibilities and that part-time assistance would require checking available funds. One committee member said Shauna has been helping but is busy with other duties, and the Chair said there may be budget money to support an assistant if needed.
The offer was not formalized as a hire during the meeting; board members agreed to reach out to the resident and consider whether to allocate funds for an assistant role.
