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Residents report confusion after trash billing switch; city says final city billing sent
Summary
City staff said final city trash billing for March has been issued and urged residents still seeing charges to contact the water department; council members described calls from residents who believe they were double‑billed during the transition to Republic billing.
City staff told the Neosho City Council they have completed the city’s final billing for trash service (through March) as the municipality transitions trash service to Republic for the April–June period.
Council members and a resident recounted calls from constituents who believed they were being double‑billed or were unclear about autopay enrollment and first‑payment timing under Republic. One council member described working directly with residents to review bills and determine whether refunds are needed.
Staff said the city’s final billing has been mailed and that the billing statement will show a line for trash that should read $0 in subsequent months if items were handled correctly. Staff cautioned that removing the trash line entirely from accounts risks missing some accounts; for transparency they plan to zero out the trash line rather than delete it across accounts.
Staff advised residents with billing questions or refund requests to contact the utility billing office. Council members urged clearer communications and said they expected Republic and city staff to coordinate refunds where appropriate.
The council did not take formal action beyond directing staff to assist residents and monitor account adjustments.
