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Commission approves amended CUP for The Quarters, requires facility call-reduction plan
Summary
The commission approved an amended conditional use permit for The Quarters nursing facility at 13230 Manchester Road, requiring the facility to submit a plan to reduce non-emergency 911 calls after EMS and staff raised concerns about call volumes related to staffing, training and patient cell-phone use.
The Des Peres Planning & Zoning Commission voted June 10 to approve an amended conditional use permit for The Quarters Des Peres, a nursing facility at 13230 Manchester Road, adding a requirement that the facility submit a call-reduction plan to address elevated 911 response volumes.
Staff provided a history of the site’s approvals, noting a 2007 CUP for the nursing home and a 2010 parking amendment. Commissioners and EMS representatives told the commission that while total non-emergency 911 calls have decreased, daily EMS responses persist and that a substantial portion of calls were non-emergency in nature, linked to staffing, training gaps and patient cell phone use. City staff noted that zoning cannot be used to regulate patient care, so a CUP condition requiring an operational call-reduction plan was proposed as a remedy.
Commissioner Kurt Leinauer moved to approve the amended CUP; Commissioner Mary McGrath seconded. Commissioner Tim Callahan abstained due to a conflict of interest. The roll call vote was 5 in favor (Ahrens, McGrath, Leinauer, Staley, Willbrand) with three abstentions (Callahan, Mayor Mark Becker and Alderman Patrick Barrett). The motion carried.
The amended CUP requires the facility to develop and submit a plan aimed at reducing non-emergency 911 calls; the transcript records the requirement but does not specify plan elements or timelines. The city’s next steps are administrative: acceptance and review of the facility’s call-reduction plan and monitoring of 911 call volumes for any further action.
