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Wilbraham reports $73,133 in past-due water and sewer bills; board approves multiple hardship plans and fee waivers
Summary
The board reported a total outstanding water and sewer balance of $73,133.33 and approved three hardship payment plans plus five fee-waiver requests; one hardship/abatement request and two abatement-to-waive-interest requests were denied. The board recommended third-party meter testing and additional data logging where appropriate.
The Town of Wilbraham Board of Water Commissioners reviewed billing and collection updates and approved several hardship measures.
Board materials show demand notices were issued Dec. 19, 2025, with a Jan. 2, 2026 due date, and the board indicated no shutoff notices would be issued at this time. The total outstanding balance reported was $73,133.33, broken down as $50,961.75 for water and $22,171.58 for sewer.
The board approved three hardship requests to enter payment plans; interest and demand fees will remain in effect for those accounts. The board also approved five hardship requests to waive interest and demand fees for identified properties. One separate hardship/abatement request was denied, and two abatement requests to waive interest fees were denied. For one account the board recommended offering a third-party meter test at the owner’s expense if the meter is available and to pull additional data logs now and again during the irrigation season. There was further discussion about whether interest and late fees could be frozen while awaiting meter-test results; the minutes state that if a meter is found to be functioning correctly any applicable interest and late fees would be applied retroactively to the account.
The board did not specify property addresses in the minutes; details on which accounts received waivers or denials were recorded in board materials but are not listed in the public minutes. The board did not take any action to issue shutoff notices at this meeting.
